Dreamspas are one of the UK’s fasting growing Hot Tub retailers.
We are also very grateful to our existing customers and the reviews they have left us across our social media, and their word-of-mouth referrals, enabling us to continue to demonstrate our excellent customer care.
Fast forward to now and in nearly 5 years we have grown from our original showroom in Bristol to opening in Cardiff in April 2019 and Swansea in June 2020, as well as our online presence through our website and social media. We have been in the spa business since June 2016 and before that have had over 15 years’ experience in retail and customer care. We are proud to be in partnership with Wellis as one of their Premier dealers and are passionate about the Wellis spas, swim spas and saunas, which are at the luxury end of the market, which are affordable, yet retain their exemplary quality, and provide our customers with the luxury and health benefits.
Our mission when we began our journey nearly 5 years ago was to ensure that our customers were advised correctly so that they could purchase the right spa for them and to follow this up with excellent customer service.
Our business success and rapid growth is largely based on achieving this mission statement and can be summed up in three simple, yet key fundamentals that we hold close to our core:
Providing our customers with good, old fashioned, honest advice and openness to prices. Communication is key. We understand that you will have many questions and we are always available to answer these before, during and long after your Hot Tub purchase either online, in-store or over the telephone, 7 days a week.
Dreamspas strong partnership with Wellis, has been built on a mutual vision of delivering premium products, alongside exceptional quality and service.
We are proud to offer a wide range of products to suit all requirements and budgets. We use only the finest materials to build our tubs, including world renowned USA reinforced acrylics and industry leading Canadian Ghecko Control Systems, to ensure complete reliability and peace of mind.
We work tirelessly to ensure that our pricing is competitive.
We complete hundreds of new installations every year and are pleased to display our customer’s feedback here on our website, Google and across our social media pages. We are very proud of the reputation we have earnt and firmly believe that providing exceptional service is key to ongoing business. Our referral and customer satisfaction rates are high and we work exceptionally hard to maintain these.
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